Vonage has three pricing plans starting and they're priced per user, per month. However, Vonage will give you discounts based on the number of users you have. It gives you access to the Vonage app center, unlimited team messaging, and unlimited outgoing calls and SMS messages.
It also works with traditional desk phones, unlike the Mobile plan. The virtual receptionist and CRM integrations are great for hotels that have a lot of customer interaction prior to arrival. What's more, while Vonage's app-based system is easy to use whether you're using a desktop, mobile, or traditional desk phone, it also offers loads of online training documents and videos to help your staff become accustomed to the software.
Vonage isn't a bad option but, we'd still sooner choose Ooma or RingCentral. However, if you have a lot of staff Vonage's discounts might making a very enticing cheaper option. You can get a bespoke quote from Vonage and all the other leading VoIP providers by using our quote comparison tool.
Nextiva is primarily designed for big call centers — it has generous user allowances and conference calling facilities which, it has to be said, aren't exactly must-haves for many hotels. However, Nextiva offers great integrations with a bunch of different CRM providers and some enticing pricing models. Nextiva has four pricing plans and the prices for each plan change depending on the number of users that you need.
The Essential plan gives unlimited calls, a virtual receptionist, voicemail-to-email notifications, and integrates with Outlook and Google Contacts. It also allows you to integrate your phones with Salesforce, HubSpot, and Zendesk. Nextiva will also gladly set up your system for you. For example, you get sales productivity and pipeline management, service productivity and ticket management, automated surveys, and customer journey analytics. Admittedly, not all of these features will be that important for a lot of hotels but, if you're running a big change, they might be.
Nextiva has a desktop app that supports voice and video calls, emails, messaging, sales and service tools, and analytics making it a great fit for hotels that want to get rid of desk phones.
However, it also has its own purpose-built VoIP phone which works with the desktop app and it even has a mobile app that can help staff on-the-go around the hotel. Nextiva would be a good fit for quickly growing businesses thanks to its pricing structure. However, we think that Vonage is a better fit for larger hotels while Ooma still remains the top all-round choice. Still, you could certainly do worse than Nextiva. But, rather than pricing its plans per user, per month, 3CX charges according to the number of concurrent phone calls you need to make — this can make it extremely affordable for hotels.
The Standard plan is available for free if you're ok with only being able to make up to eight phone calls at a time. The Standard plan gives you a digital receptionist, iOS and Android apps, and access to live chat and Facebook messaging. The Enterprise plan brings granular call recording restrictions, skill-based call-routing, customizable logos, and a built-in failover to protect the phone system.
Call recording can be great for training new staff and call-queuing features can be great for hotels with busy front desks. Your employees will be able to communicate with instant messaging features, for example. However, 3CX only offers customer support through an online portal. There are community forums where you can work with other users to try and fix your problems. If that sounds like your hotel, take a look at our pricing comparison tool to get started.
But is it the right fit for your business? Comare 3CX and other leading providers using our quick and easy quotes form. Hotel VoIP systems can bring huge advantages over traditional phone systems. Advanced VoIP phone systems can sound complicated but, in actuality, they make everyday tasks far easier — from making inbound and outbound phone calls to working with the rest of your hotel's computer phone system.
The most pressing advantage, perhaps, is that VoIP systems can be significantly less expensive than traditional wired solutions. By paying a low monthly fee, especially so with services such as 3CX, you can eschew all of the wiring and logistics involved with traditional phone systems. These infrastructure points cost extra money for upkeep and maintenance. Plus, you'll need to pay for traditional desk phones. VoIP systems can work with traditional desk phones.
However, they also work with softphones — basically computers and mobile devices — which your hotel will need regardless. By choosing a good VoIP system, you won't need to buy two different pieces of hardware , instead, you can get a single computer that does both. All of the providers we've listed offer integrations with popular CRM and business management software.
There's a fair chance your hotel might already be using a system such as Salesforce, Google Workspace, or Microsoft A VoIP system, such as Ooma , will allow your staff to manage data, files, booking, and customer information easily, with no complicated or laborious record-copying — everything will be done automatically. Aside from the phones on your front desk, a VoIP system can easily manage phones in guests' rooms — without the need for wiring.
This means that, as your hotel and businesses grow, you can easily add extra phones wherever you need them — it doesn't have to be a complex logistical proposition. Of course, hotels often have restaurants or other services attached. If your hospitality business offers more complex services, then you'll definitely need the benefits of a VoIP system.
There are numerous systems and technologies that can be used to streamline your communications, whether you're running a small hotel restaurant or a huge hotel bar. If you are a formal, fine dining establishment, you would probably benefit from more than one telephone line so you can take reservations.
Or perhaps you have a delivery service, in which case a multi-line phone system for small business may be best, as you'll need different lines for reservations, payments, and customer concerns.
Choosing the right phone system for your hotel will require you to consider a number of factors about your business and its future. Telephone systems should be able to comfortably handle all calls during your busiest times. If they are struggling, you may need to upgrade your system.
If you have plans for growth you should select a telephone system that is capable of changing easily as demand for your business expands. Some hotels may need a fully functioning telephone system with a range of accessories integrated into the system such as point of sale features , headsets for processing bookings , or voicemail. Often overlooked, this is a key consideration.
You need to consider whether staff will need training on any new phone system and how this is to be delivered. Large hotels should also consider RingCentral with its impressive range of call management features. If your hotel is just starting out, however, we'd take a look at 3CX with its very affordable plans for smaller businesses.
Before deciding on anything, however, we'd recommend taking a look at our Hotel VoIP price comparison tool which will give you bespoke, obligation-free quotes from the leading providers on the market. How does a hotel phone system work? Hotel phone systems need to connect guests to the front desk, as well as letting the front desk reach the outside world. Key features include front office management, central reservations, housekeeping management, online boo Recent recommendations: 19 recommendations.
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Alternatively, wakeup call can be scheduled via the PMS software. The CDR can be sent to a separate text file one call per text file , to a text file containing all calls, or to a TCP port. For each case, the exact format can be customised. Housekeeping are able to adjust the room status via a code on the phone. The maid status is simply triggered by a call from the phone and entering a special feature code to set the status of the room.
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