Gorgias offers an array of tools to help you maximize those opportunities. One of the key ways Gorgias does this is through simple integration with three of the most popular ecommerce platforms out there: Shopfiy, Magento, and BigCommerce.
In all three cases, Gorgias pulls customer data, interactions, and order histories from the platform to give you a full view of your performance with customers. Agents working in Gorgias will be able to update customer orders, addresses, and issue refunds without having to log into Shopify, for example.
Beyond that, Gorgias offers a fantastically clean interface for your customer service reps to organize, address, and follow up on tickets. It centralizes communication across channels like SMS, social media, live chat, and email.
The omnichannel capability of Gorgias allows your team to engage with customers as they interact with ads, social posts, and other material, before they even arrive at your website. Pricing for Gorgias is a bit steeper than other options on this list, but each tier allows for unlimited users and contain generous feature sets:.
Zoho is one of the most popular names in the world of business software and CRM. They offer tools for sales, marketing, email, collaboration, finance, accounting, human resources, and business intelligence. But one of the best solutions that they offer is Zoho Desk —IT and help desk software. You can set up a ticketing system that spans whatever channels you use—phone, chat, social, email, and more. All of this saves your customers time and improves their experience.
They get in touch with the right person and receive relevant assistance. They could reach out by email and call back—your service agents will see the whole interaction.
Zoho Desk has solutions for customer service agents, managers, and customers. No matter how big, small, or complex your business is, Zoho Desk has a plan for you. Zendesk is one of the best overall customer service software solutions on the market today.
The software makes it possible to connect all of your data sources to a single location. So when a customer contacts you for support, the right information will automatically be on display. Zendesk is flexible, so it can support the needs of any business. You can get a customized solution that fits with your existing support environment. The full-service support suite from Zendesk has it all. But not every business needs something this comprehensive.
You can try any Zendesk software or support suite with a free trial. Where they really shine is their team collaboration tools. You can add internal private notes to discussions, quickly mention teammates to bring them in the loop, and assign specific tasks to members of the team. Think of how many clicks per day you can eliminate when assigning someone to a ticket is next to the reply button on any email?
All of your live chat conversation transcripts will be saved in the form of a ticket, so you can review what was said to your customers as needed. Apart from enabling users to chat with customers in real-time, the free software also offers free ticket management, CRM, call center, and knowledge base functionality.
Website: crisp. Like many of the live chat tools featured here, Crisp uses chat windows to support customer messaging and feedback gathering. Companies with longer sales cycles, for example, will enjoy the ability to send drip marketing campaigns from the program, based on data gathered by Crisp. SaaS companies that promise certain uptimes may benefit from these proactive communications. Website: Acquire. Acquire live chat solution help you to engage with your visitors and customers at the most critical point of their journey.
Use of AI-driven assistance mechanism automatically interprets common customer queries and resolves them without involving your service agents. Send behavior based auto messages to garner engagement. Empowers the agent to resolves complex issues in the first interaction with co-browsing. JivoChat offers a robust onmichannel business messenger that enables sales and support teams to connect with users via live chat, phone, email and social media channels.
The live chat application provides a single point of record for support and sales reps. Agents receive all chats, emails, and calls in a single, easy-to-navigate window, which enables faster response and resolution times. The platform offers a host of features that can be used to improve communications with website visitors, including automatic triggers, callbacks, detailed visitor information, CRM integration, and easy connections with other chat tools such as facebook messenger and WhatsApp.
JivoChat is used by over , websites, and with a 4. Website: livesupporti. Like Tawk, LiveSupporti uses geolocation features to enable agents to provide targeted support.
Website: livezilla. Like other programs described here, LiveZilla offers three core features: live chat, user monitoring and user ticketing. A few things that set it apart, however, include its development based on open source technology, as well as its data privacy features especially important to EU companies that must be GDPR compliant. Website: rocketbots. OsTicke is one of the free, best and open source online support ticket tool.
This system lets you provides customers services through email, phone chat, and other web-based forums. This customer support ticket system has satisfied many consumers till the time and the customers are increasing rapidly.
The system provides. The system provides many efficient and premium features. The service is available in two versions. The first one is Downloadable and the second one is Hosted. If you want to enjoy the free version, then you have to choose the Downloadable version to download the software. After downloading, you need to install that on your server. If you want to use the Hosted version, you need to pay to use their system.
Zendesk is another top grade and free online helpdesk support system which you can use to handle the customer complaints in a proper manner. This system is a flexible system as customers can submit their complaints through phone, emails, Facebook, Twitter. It updates all the customer complaints quickly and gives notifications when a customer submits a complaint.
This online helpdesk ticket system is used by many reputed companies like Rovio, Disney, Groupon. It also offers a community portal to its users. OTRS is one of the best, free and open source helpdesk software for customer support. It gives time to time notifications when a ticket is created or changed. It provides many advanced and premium features like reporting, ticket management, billing, surveys, support, knowledge management, timely accounting and much more.
Moreover, you can sort your tickets by status, escalated, pending, open, in-process, SLA, service or type. Tender Support is a paid customer support ticket tool but it offers free 30 days trial without any credit card information. The service it provides to its users is very efficient.
It provides community platform where users can discuss issues and can give solutions to others. It provides you notifications of tickets submitted, new messages and replies. It also has a mobile app from where you can manage your account whenever go outside.
Dameware Remote Everywhere is our top choice on this list because it gives you the choice of whether to source a remote access system as a cloud-based subscription service or run the software on your own servers. This remote access system features remote control capabilities, Wake-on-LAN, system information scans, and session logging.
The system also includes an in-built ticketing system. The remote agent can install on any desktop or mobile operating system and the technician station can be running Windows, Mac OSX, or Linux. Start 14 Day Free Trial: dameware. ISL Online is a cloud-based remote access system that is also available for on-premises installation. The on-premises version is charged for with a one-time invoice and the online service is billed by subscription.
The software drivers for the system are divided into two groups: services for technicians and remote access agents. This gives the technician access to a hosted control panel that enables sessions to start and run.
Both sides of the connection can also be supported by mobile apps for Android , iOS , and Windows 10 Mobile. As well as giving technical remote access to client computers, ISL Online includes a remote desktop feature that enables Help Desk operators to provide live support to users. The screens for the service can be customized and it is also possible to white-label them, enabling you to put your branding on the dashboard.
You not only get a live chat feature within the remote desktop program, live chat software is also included in the ISL Online license at no extra cost. All connections between the dashboard, the ISL Online system, and the user device are protected by best practice security settings, bit AES encryption, and support for two-factor authentication.
The software will also integrate with your existing access rights managers to create a single sign-on environment. ISL Online is available for a day free trial which offers unlimited use during the trial period and includes all features of the paid system. Remote Access Plus is a suite of tools that facilitate remote access of client computers and includes a remote desktop module.
The utility is available as a cloud-based service , hosted on the ManageEngine servers, or it can be installed on Windows and Windows Server on-premises. The tool facilitates remote access to client computers that have the corresponding agent software installed on them.
The requirement for an agent requires a level of permission to be given by the owner of the remote computer. Once the agent is active, the technician using the controller console is able to perform a range of maintenance tasks on the remote computer both manually and through script-driven automation.
The remote desktop facility is augmented by a chat facility that offers text, voice, and video chat between the technician and the user of the remote device.
As well as accessing computers for exploration, technicians can turn the computer on or off remotely. Remote Access Plus is available in three editions and one of these is free.
The Free version is limited to the control of ten client computers. The remote shutdown and Wake-on-LAN features are only available with the higher of the two paid plans, called Standard and Professional.
Zoho produces a wide range of business software and the company also owns ManageEngine , which is a leading supplier of IT infrastructure management software. Zoho Assist is a cloud-based package of remote access services that is ideal for help desk and MSP technicians.
All communications are protected by bit AES encryption. The Zoho Assist package includes a live chat system and an integrated file transfer utility. The technician can open up multiple sessions on the same remote machine, enabling user-visible actions in one window and operating system actions in another. It is also possible for the technician to show the customer his own screen in the interests of giving a system tour or usage instructions without having to grant that prospective buyer an account.
Apart from the remote desktop utility, Zoho Assist includes full remote access features that include automation for bulk research and updates across endpoints. For a completely free remote desktop system, check out the Free Edition of Zoho Assist. This package will operate for one technician and allows contact to five remote computers, but only one at a time. This is a particularly interesting service for independent, freelance support technicians because it includes all of the tools needed to communicate with a user that needs help.
The service is delivered from the cloud and is charged for by subscription with a rate per technician per month. That means that the entire system is available to independent technicians as well as teams working for MSPs and large organizations. It is also possible to access the operating system without going through the desktop of the remote device.
The Take Control system is available at two levels, with the higher level being called Take Control Plus.
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